dewi33 Protecting Your Personal Data – Here's How

Dewi33 collects your personal information through several channels, including during account registration, platform usage, communications with our support team, and through automated technologies such as cookies. The types of information we collect include:

All information you provide must be accurate, complete, and up to date. You are responsible for informing dewi33 of any changes to your registered personal information.

Dewi33 uses collected personal data solely for lawful and stated purposes. We will not process your data for any other purpose without prior notice and consent. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your member account on the dewi33 platform, including the KYC process as required by law.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions you make through our platform securely and accurately.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other security threats.
• Customer Support: Providing responsive technical assistance and customer support via Live Chat, email, and dewi33's official communication channels.
• Regulatory Compliance: Fulfilling legal obligations, including reporting requirements to relevant authorities when necessary.
• Service Improvement: Analysing usage patterns anonymously to improve user experience, platform features, and service quality.
• Marketing Communications: Sending promotional information and exclusive offers – you may unsubscribe from marketing notifications at any time through your account settings.

Dewi33 understands that your privacy is a trust that must never be taken lightly. We do not sell or rent your personal information to any third party. However, there are limited situations where dewi33 may share your information with other parties:

• Payment Service Providers: Transaction information is shared with payment processors such as FPX, DuitNow, Touch 'n Go, and GrabPay solely for the purpose of processing your transactions.
• Game Providers: Minimum technical data required is shared with gaming platform providers to ensure the integrity and smooth running of your gaming sessions.
• Legal Authority: dewi33 will disclose information when required by law, court order, or directive from a relevant regulatory authority.
• Identity Verification Services: Minimum data required for KYC and identity verification purposes is shared with approved and trusted verification service providers.

All third parties working with dewi33 are required to comply with strict data security standards and are prohibited from using your information for any purpose other than those specified in their service agreement with us.

Dewi33 implements robust technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Our security infrastructure includes:

• Data in transit is encrypted using TLS 1.3, and data at rest is protected with AES-256 encryption.
• Role-based access control (RBAC) ensuring that only authorised personnel can access sensitive member data.
• Round-the-clock system monitoring by dewi33's cybersecurity team to detect and respond to any threats.
• Regular security audits by independent third parties to assess and strengthen our platform's security posture.
• Frequent data backup procedures to ensure rapid recovery in the event of a technical incident.

Data Retention Period: dewi33 retains your personal data for as long as your account is active or as long as necessary to fulfil the stated purposes. After account closure, data will be retained for the minimum period required by law before being securely deleted or anonymised.

Dewi33 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure platform security. Cookies are small text files stored on your device when you visit our platform.

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Helps us understand how members interact with the platform for improvement purposes. Data collected is anonymised and aggregated.
• Functional Cookies: Remembering your preferences and settings such as language, display format, and other preferences to deliver a more personalised experience.
• Targeting Cookies: Used to display relevant promotional content. You may decline these cookies through your web browser settings.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and dewi33's internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Dewi33 takes the protection of children from any risks associated with online gambling platforms extremely seriously. Our platform strictly prohibits access by individuals under the age of 18.

• dewi33 does not intentionally collect, process, or store any personal data relating to minors.
• If we determine that a child's data has been collected inadvertently, immediate deletion steps will be taken.
• Age verification is carried out during registration and throughout the KYC process to ensure only adults are permitted to use the platform.
• Parents or guardians who discover that their child has registered an account on dewi33 are requested to contact our support team immediately for corrective action.

Dewi33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. We are committed to informing you of any material changes that may affect your privacy rights.

• Any amendments will be published on this page with an updated effective date.
• For significant changes, dewi33 will send a notification via your registered email or via an in-platform notice before the changes take effect.
• Continued use of the dewi33 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
• You are advised to review this page periodically to stay up to date on our privacy practices.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dewi33 handles your personal data, our team is available to assist you at any time.

• Live Chat 24/7: The fastest way to get an immediate response from the dewi33 support team.
• Official Email: [email protected] – for written requests requiring documentation or record references.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days and resolve cases within 14–30 business days.